Shipping policy

Shipping Policy

Last Updated: November 12, 2026

Thank you for shopping at CutieScrunchy!

We are delighted to bring our collection of stylish scrunchies, hair ties, and charming hair accessories to customers around the world.

Our goal is to provide a simple, convenient, and transparent delivery experience.

1. Free Worldwide Shipping

At CutieScrunchy, we offer FREE worldwide shipping on all orders.

There is no minimum purchase requirement to qualify for free shipping.

Whether you are purchasing a single scrunchie or several accessories, standard shipping is complimentary.

Shipping Cost: $0.00

Shipping Coverage: Worldwide

Minimum Order Value: None

2. Estimated Delivery Time

Our estimated delivery time is 7–10 days from the date your order is placed.

This estimate includes our standard order preparation and shipping process.

Delivery times may vary depending on your location, local postal services, customs procedures, and transportation conditions.

Although we work to meet the estimated timeframe, delivery dates cannot be guaranteed.

3. Order Processing

After an order is placed, it enters our preparation and fulfillment process.

Orders are reviewed, prepared, and packaged before being handed over to the shipping carrier.

You will receive an order confirmation email after successfully completing your purchase.

Once your package has been dispatched, shipping confirmation and tracking information will be provided when available.

4. International Shipping

We offer shipping to destinations worldwide, subject to applicable shipping restrictions, carrier availability, and local regulations.

International orders may be subject to customs inspections or import procedures.

Depending on the destination country, customs duties, import taxes, or government charges may apply.

Unless explicitly stated otherwise at checkout, such charges are the responsibility of the customer and are not included in our free shipping offer.

Any applicable charges will be determined by the relevant authorities.

5. Order Tracking

When tracking information is available, it will be sent to the email address associated with your order.

Tracking updates may take some time to appear after shipment.

If you have not received tracking information or need assistance locating your package, please contact our support team.

6. Shipping Address Accuracy

Customers are responsible for entering accurate shipping information during checkout.

Please verify:

  • Full recipient name.

  • Street address and apartment number, if applicable.

  • City and state or province.

  • Postal or ZIP code.

  • Country.

  • Contact information.

Incorrect or incomplete addresses may result in delays or unsuccessful delivery attempts.

If you notice an error in your shipping address, please contact us immediately.

We will attempt to update the address before dispatch whenever possible.

7. Delayed Deliveries

Although our estimated delivery timeframe is 7–10 days, occasional delays may occur due to:

  • Severe weather.

  • Customs processing.

  • Public holidays.

  • Carrier disruptions.

  • High shipping volumes.

  • Incorrect delivery information.

  • Events beyond our reasonable control.

If your order experiences an unexpected delay, please contact us for assistance.

We will help investigate the shipment and provide available updates.

8. Lost or Missing Packages

If your tracking information indicates delivery but you cannot locate your package, please:

  1. Verify the shipping address on your order.

  2. Check around your delivery location.

  3. Ask household members or building staff whether they accepted the package.

  4. Contact the delivery carrier, if applicable.

  5. Contact our support team for further assistance.

If a package is confirmed lost during transit, we will review the circumstances and provide an appropriate resolution, including a replacement or refund where applicable.

Your statutory consumer rights remain unaffected.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include your order number and photographs of the damaged product or packaging, if available.

Our customer support team will review the situation and help arrange an appropriate solution.

10. Multiple-Item Orders

Orders containing multiple items may occasionally be shipped in separate packages.

If your order arrives in more than one shipment, you will not be charged additional standard shipping fees.

11. Returns and Refunds

We offer free returns for eligible items within 30 days of delivery.

Please review our Return & Refund Policy for eligibility requirements and instructions.

12. Contact Us

If you have questions about shipping, delivery, or tracking, please contact:

CutieScrunchy

Email: support@cutiescrunchy.store

Phone: +1 (716) 627-5412

Address: 106 Arundel Ct, Lexington, SC 29073, United States

Website: https://cutiescrunchy.store

Thank you for choosing CutieScrunchy. We look forward to delivering a little extra charm to your doorstep!