Refund policy

Return & Refund Policy

Last Updated: November 12, 2026

At CutieScrunchy, customer satisfaction is important to us. We want you to feel confident and comfortable when shopping for your favorite hair accessories.

If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

1. Our 30-Day Return Policy

We offer free returns within 30 days of receiving your order.

You may request a return within 30 calendar days from the date your package is delivered.

To qualify for a return, the item must:

Be returned within the 30-day return period.
Be in its original condition, unused and unworn.
Be free from damage caused by improper handling.
Include original packaging and accessories where reasonably possible.
Be accompanied by proof of purchase or an order confirmation.

Please contact our customer support team before sending any items back.

2. Free Return Shipping

CutieScrunchy provides free return shipping for eligible returns.

Customers will not be charged return shipping fees for returns approved under this policy.

Once your return request has been reviewed, our customer support team will provide instructions and, where applicable, a prepaid return shipping label or another no-cost return arrangement.

Please do not send your package to our business address without receiving return authorization.

3. How to Request a Return

To initiate a return, follow these steps:

Step 1: Contact Customer Support

Send an email to support@cutiescrunchy.store within 30 days of receiving your order.

Step 2: Provide Your Order Information

Please include:

Your full name.
Your order number.
The email address used during checkout.
The item you wish to return.
A brief explanation of your return request.

Step 3: Receive Return Instructions

Our team will review your request and provide the necessary return instructions.

Step 4: Send Back Your Item

Follow the provided instructions to return the eligible item.

Step 5: Receive Your Refund

After your return has been received and inspected, we will notify you of the refund decision.

4. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Once approved, we aim to process refunds within 5–7 business days.

Depending on your bank, card issuer, or payment provider, additional time may be required for the refunded amount to appear in your account.

We cannot control processing delays imposed by financial institutions.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

Email support@cutiescrunchy.store with:

Your order number.
A description of the issue.
Clear photographs of the item and packaging, if available.

Our team will review the issue and arrange an appropriate solution, which may include a replacement or refund.

Customers will not be responsible for return shipping costs when an item arrives damaged, defective, or incorrect.

6. Exchanges

If you would like to exchange an item for another style or design, please contact our customer support team.

Exchanges are subject to product availability.

Where a direct exchange is unavailable, we may recommend returning the original item and placing a new order.

7. Non-Returnable Items

For hygiene and product-condition reasons, hair accessories that have been worn, used, or damaged after delivery may not qualify for a change-of-mind return.

Items that are not in their original condition may also be ineligible.

These restrictions do not limit your rights regarding defective, damaged, or incorrectly supplied products under applicable consumer protection laws.