Contact information

Contact Information

Last Updated: November 12, 2026

At CutieScrunchy, we value open communication, transparency, and dependable customer service.

We are committed to making it easy for customers to contact us regarding orders, products, shipping, returns, and other shopping-related inquiries.

1. Business Information

Business Name: CutieScrunchy

Website: https://cutiescrunchy.store

Year Established: 2022

Business Address:

106 Arundel Ct
Lexington, South Carolina 29073
United States

Customer Support Email:

support@cutiescrunchy.store

Customer Support Phone:

+1 (716) 627-5412

2. Customer Support

Our customer support team is available to assist with questions related to:

  • Product information and availability.

  • Order confirmations and updates.

  • Shipping and delivery inquiries.

  • Order tracking.

  • Returns and refunds.

  • Damaged or incorrect items.

  • General website assistance.

  • Customer feedback and suggestions.

We aim to respond to email inquiries within 1–2 business days.

Response times may vary during periods of high inquiry volume or public holidays.

3. Order-Related Inquiries

For assistance with an existing order, please provide:

  • Your order number.

  • Your full name.

  • The email address associated with your purchase.

  • A description of your question or concern.

Providing accurate order information helps us review your inquiry efficiently.

For security reasons, we may request reasonable verification before discussing sensitive order details or making changes to an order.

4. Shipping Assistance

CutieScrunchy offers free worldwide shipping with an estimated delivery time of 7–10 days.

If you have questions about shipping progress, tracking information, or delivery delays, please email our customer support team.

Include your order number whenever possible.

5. Returns and Refunds

We offer free returns for eligible purchases within 30 days of delivery.

To request a return or refund, contact support@cutiescrunchy.store.

Our team will provide the relevant instructions and assist you through the process.

Please do not ship returns to our listed business address without authorization.

6. Product Questions

We welcome inquiries about our collection of scrunchies, hair ties, and decorative hair accessories.

If you need information about a particular product, please include its name or a link to the product page.

We will do our best to provide helpful and accurate information.

7. Privacy and Security

We respect the privacy and security of our customers.

Please do not send passwords, full payment card numbers, or other highly sensitive financial information by email.

We may request limited information necessary to verify an order or assist with a customer service request.

Personal information is handled in accordance with our Privacy Policy and applicable law.

8. Feedback and Suggestions

We appreciate customer feedback and welcome suggestions for improving our products and services.

Your comments help us understand customer needs and continue developing a more enjoyable shopping experience.

9. Official Communication Channels

For reliable assistance, please contact us through the official contact details listed on our website.

CutieScrunchy is not responsible for communications from unauthorized individuals or websites impersonating our business, except where liability is imposed by applicable law.

If you receive a suspicious message claiming to represent CutieScrunchy, please contact us directly for verification.

10. Contact Details

CutieScrunchy

106 Arundel Ct
Lexington, SC 29073
United States

Email: support@cutiescrunchy.store

Phone: +1 (716) 627-5412

Website: https://cutiescrunchy.store

Thank you for being part of the CutieScrunchy community.

Little Details, Lovely Styles.